MTN Nigeria provides clarification on service disruption, says it only affects few locations
MTN Nigeria has provided clarification on the widespread reportage that the company’s services will be disrupted in Nigeria. The telecom giant has described the reports as misleading.
This clarification is coming on the heels of a message sent out by MTN Nigeria notifying its customers of a possible network disruption due to increased insecurity in the country.
“Sadly, we must inform you that with the rising insecurity in different parts of Nigeria, service delivery to your organization may be impacted in the coming days. This means that in some cases, our technical support team may not be able to get to your site and achieve optimum turnaround time in fault management as quickly as possible,” MTN had said in an earlier message.
However, the telco company has said the message was targeted at its enterprise customers in few locations to help them put in measures that will help facilitate smooth business operations during the disruption.
In a statement signed by MTN Nigeria CEO, Karl Toriola, the company said the notice in question was a “routine notification to a small group of businesses affected by a specific challenge in very few specific locations.”
He added that these notices were regularly sent out to partners and it was nothing out of the ordinary.
It stated, “Maintaining network stability and high levels of customer service remains a key priority for us.
“In line with MTN Nigeria’s standard practice, this includes communicating to and informing customers of any potential disruptions in a timely manner, whether due to maintenance on the network, outages due to faults or other circumstances that may pose a risk, enabling them to plan appropriately and put in place business continuity measures.
“The notice in question was a routine notification to a small group of businesses affected by a specific challenge in very few specific locations. These notices are regularly distributed to partners and are not out of the ordinary.
Toriola explained that MTN remains committed to supporting the sustainable growth and development of the country.
“We are dedicated to delivering the highest levels of service possible, and steadfast in our drive to ensure our customers have the information they need to make critical personal and business decisions and will continue to update them on relevant developments,” Toriola concluded.
Active in over 20 countries, Nigeria represents MTN’s largest market. One-third of MTN’s revenue comes from Nigeria where it holds a 35% market share. a large-scale network disruption could significantly affect the company’s revenue in the country.