Nigeria-based unified communications startup, SendChamp, has raised $100,000 to bridge the communications gap for African businesses. The close of this round signifies the public launch of the startup’s offering, as it exits a private beta.
The angel round saw participation from local angel syndicates like DFSLAB, Hustler Capital, Hoaq Club, Velocity Digital, and angel investors including Prosper Otemuyiwa, Samson Goddy, Merijn Campsteyn, Ayo Arikawe, and Lanre Ogungbe.
“We’re thrilled to have concluded this round, backed by some of the most helpful investors in the African ecosystem,’’ Goodness Kayode, CEO, and Co-founder of SendChamp said.
As a company, the CEO said they were committed to helping African businesses improve their relationships with their customers by building the simplest solutions for the market.
“We have a lot more non-technical business people than technical and we are building largely for them. We want technical and non-technical business people to be able to communicate effectively with their customers via multiple messaging channels from a single platform,” the CEO said.
With this funding, SendChamp intends to deepen product development and expand the team. The startup also recently expanded its presence to Kenya —proof that it takes its promise of empowering African businesses very seriously.
Founded by Goodness Kayode and Damilola Olotu, SendChamp’s mission is to improve customer relations for technical and non-technical business owners. A lot of African businesses face issues when it comes to managing communications with their customers. Communication channels are mostly single-channel platforms, which lead to fragmentation in messaging, and SendChamp is working to ease this pain point.
While unified message-delivery solutions exist globally, African businesses are cut off either due to service restrictions or have to grapple with poor delivery from nonchalant global service providers.
Globally, the unified communications market is estimated to be worth over $78.33 billion with Africa’s market valued at $4.7 billion at a 27% YoY growth rate.
Through its solutions, SendChamp allows African businesses to create deeper relationships with their customers. The startup’s multi-channel APIs allow users to deliver messaging across multiple channels including SMS, WhatsApp, Email, and voice.
“With SendChamp, users can carry out multi-channel verification, communication, create customer groups, personalize messages, engage customers, and monitor communications through insights provided by SendChamp’s Reports,” Co-founder, Damilola Olotu said. “Our APIs and No code tools help businesses from the stage of Customer Onboarding, Customer Engagement, Customer Service & Customer Retention.”
The CRM solution, on the other hand, allows both developers and non-technical business people to manage customer relations more effectively. Altogether, SendChamp’s solutions allow their users to provide fast and reliable answers to their customers across all relevant channels, revolutionizing customer relations on the continent.
Although the startup is just coming out of its private beta, SendChamp has already worked with renowned businesses like TeamApt, Bumpa, Selar, Flux, and Edves to reach and engage customers.
Over the last months, it has helped these companies power over 3 million messages to 300,000+ customers, helping their lead generation and conversion efforts. The company has also built a developer community of over 500 people since it started.
Stephen Deng, Partner at DFSLAB said, “SendChamp is building the core communications layer of the digital commerce stack on the continent and they’re leveraging no-code tools so that sellers large and small can easily manage their audiences and grow their businesses. This team has a world-class knack for customer-centricity and DFS Lab is extremely excited to back a team that can execute at this level.”